Standard Shipping
Do you offer free shipping for US orders?
Yes, all US orders over $50 ship for free! This excludes gift cards. For orders under $50, a shipping fee of $4.95 applies.
What is the shipping timeline for orders?
Orders generally ship within 1-4 business days. During sales, shipping times may be slightly delayed.
Will I receive a tracking number for my order?
Yes, you will receive a shipping confirmation email with a tracking number once your item has shipped. Please allow up to 24 hours for your tracking number to start working.
What are the shipping options and insurance coverage?
We offer Economy [Ground Advantage] 3-5 Day Shipping with up to $100 insurance from USPS. The Pulse Boutique is not responsible for lost or stolen packages once delivered.
Who is responsible for the package once it is handed off to the post office?
Once we hand your package off to the post office, they are responsible for its delivery. Please contact your local post office for any inquiries about the package's location or delivery status.
What if I enter the wrong shipping address?
If a package is returned due to an incorrect address, you will be responsible for the reshipping cost. Contact us immediately at support@thepulseboutique.com if you believe you entered the wrong address.
Can I cancel or modify my order after placing it?
No, once an order is placed, it cannot be cancelled or modified.
What should I do if I am worried about package theft?
Please ensure you are shipping to a secure location. If concerned about theft, consider upgrading to signature protection to prevent the package from being left unattended.
Do you ship internationally?
Yes, we ship internationally! Orders over $75 USD ship for free.
What is the shipping timeline for international orders?
All orders are shipped within 1-2 business days via Asendia & USPS. Delivery times range from 7-21 days depending on the destination and weight of the package.
Will I receive a tracking number for international orders?
Yes, you will receive a tracking number in your shipping confirmation email. Please allow up to 12 hours for the tracking number to start working.
What are the shipping costs for international orders?
Shipping costs are determined by order weight:
- Under 3lbs: $8 (7-21 days to arrive, not insured)
- Over 3lbs: $15 (7-21 days to arrive, not insured)
Who is responsible for the package once it reaches customs?
Once your package goes through customs, it is handed off to your local mail delivery service for final delivery. We have no control over the speed of customs processing or postal delivery.
Are duties and taxes included in the shipping costs?
No, duties and taxes levied by your country are not included. We cannot estimate these charges.
What should I do if I enter the wrong international shipping address?
If a package is returned due to an incorrect address, you will be responsible for the reshipping cost. Contact us immediately at support@thepulseboutique.com if you believe you entered the wrong address.
What if my international package is lost or stolen?
We are not responsible for refunding or replacing shipments shown as delivered. If your tracking says "Attempted Delivery, Item being Held While Addressee is Contacted," contact your local post office.
Additional Information
If you believe you have received defective merchandise, contact us within 3 days of receiving your package at support@thepulseboutique.com. We cannot accept returns for items that have been worn, washed, or held for longer periods.
Our prices are set in USD. You can change the currency to your local currency on our website, but checkout will be in USD. Your card will be charged at the current exchange rate by your credit card processor.