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Return Policy

Effective March 17, 2018 - Items cannot be returned when discount used is 25% or greater. 

Effective Sept 18, 2017 

Return Portal

Return Requirements

The Item:

  • All tags must still be attached.
  • Make sure there are no make-up or deodorant stains, animal hair or cigarette smoke odor.
  • Item can’t be worn, altered or washed.

Items NOT Eligible for Return:

  • Any time a coupon code of 25% off or greater was used on the order.
  • Any item in the sale/clearance section.
  • Any item marked down or discounted.

No exceptions or exchanges. Gift Cards can’t be returned or refunded.

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Store Credit: Your item must be received or postmarked* within 30 days from the date you order was placed for domestic orders. International orders have 45 days. You will receive an e-gift card once your return has been processed to the email you checked out with. 

Refund:  Your item must be received or postmarked* within 14 days of the of the order date to receive a full refund for domestic orders. International orders have 25 days. Once we process your return please allow 3-5 business days for your bank to process the refund.

*Postmarked means it has been accepted and scanned in at the post office. Simply creating a label does not count. 

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Return Shipping Options:

  1. Use the Return Portal to print off a pre-paid shipping label and give to your usps carrier. Cost of the label will be deducted from your refund/store credit.
  2. Ship it yourself via the carrier of your choice. Return address: The Pulse Boutique, 916 W. 10th Street, Pella, IA 50219. **Please get a tracking number to track your package. We are not responsible for packages lost in transit.

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Returns Processing:

  • Once we receive your return please allow 2-5 business for it to be processed.
  • If a return is received without specifying a refund or store credit, store credit will be automatically given.

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Anything Wrong?

  • PLEASE inspect your merchandise immediately upon receipt.
  • If you believe you have received something defective please contact us within 3 days of order receipt at support@thepulseboutique.com so we can address the issue.
  • If it has been longer than 3 days, tags have been removed or item has been worn or washed it becomes ineligible for replacement.

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Order Cancellation or Change:

  • Orders cannot be modified or cancelled once they are placed.

***If more than $800 of returns are made within a calendar year, a 20% restocking/shipping/handling fee will be deducted from each return moving forward. We do our best to help you decide on the size you need before ordering by providing measurements in the product description of each item. Please reach out to our support team before ordering multiple sizes of one item so we can help you get the best fit.  Effective Oct. 16th, 2017.

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